We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Most NHS care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the service you have received, it is important to let us know.

We would also like to hear from you if you are pleased with the service you’ve received.

Giving feedback


You can give feedback on our service online in several ways.

By phone

You can give feedback by calling reception on 0121 550 4917.

In person

You can speak to a member of staff directly about your feedback.

Related information

Complaints procedure