Cancelling your appointment

We do understand that sometimes you may forget your appointment, that other important life incidents happen or that you sometimes no longer need the appointment.

Let us know well in advance if you cannot attend your appointment so that it may be allocated to another patient.

Patients who have opted into the text-messaging appointment reminder service are also able to cancel their appointments by replying to the text message.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.


By phone

Patients can cancel an appointment by calling reception on 0121 550 4917.

In person

Patients can visit the surgery and cancel an appointment at reception.